update_queue
Modify an existing queue's settings, such as name, description, lifecycle, email addresses, or disable/SLA options. Each field applies independently, with per-change messages in partial updates.
Instructions
Update an existing queue's settings (name, description, lifecycle, email addresses, etc.). To manage watchers (Cc, AdminCc), use manage_queue_watchers instead. Each field is applied independently and the call succeeds even when some of them fail, so check the returned messages for every change you asked for — see PARTIAL UPDATES.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| id | Yes | Queue ID or name | |
| Name | No | New queue name | |
| Disabled | No | Disable (archive) the queue | |
| Lifecycle | No | Lifecycle name | |
| Description | No | Queue description | |
| SLADisabled | No | Disable SLA for this queue | |
| CommentAddress | No | Email address for comments | |
| CorrespondAddress | No | Email address for correspondence |