create_custom_field
Create custom fields for Request Tracker tickets, queues, users, assets, or articles. Set type, validation pattern, entry hint, and allowed values, then apply the field to queues or globally.
Instructions
Create a new custom field. After creating, use apply_custom_field to apply it to specific queues or globally. Use add_custom_field_value to add values to Select-type fields.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| Name | Yes | Custom field name | |
| Type | Yes | Field type | |
| Pattern | No | Regex validation pattern (e.g. "(?#Mandatory)." for required) | |
| EntryHint | No | Hint text shown to users when entering values | |
| MaxValues | No | 0 for unlimited, 1 for single-value (default depends on Type) | |
| LookupType | Yes | What object type this CF applies to | |
| Description | No | Field description |