i-net HelpDesk MCP Server
This server exposes the i-net HelpDesk Ticket Web-API as MCP tools so agents can search, inspect, create, and act on helpdesk tickets.
Check connectivity and configuration:
server_infoverifies the HelpDesk connection and credentials.Search tickets:
search_ticketsfinds tickets using the HelpDesk query syntax.Read tickets:
get_ticketreturns ticket fields, optionally limited to specificfields.Read ticket history:
list_ticket_stepslists editing steps andget_ticket_stepretrieves a step's full text.See permitted actions:
list_ticket_actionsshows which actions the current user may apply.Create tickets:
create_ticketcreates new tickets, with optional text, fields, and attachments.Apply ticket actions:
apply_ticket_actionperforms actions like answering, closing, or escalating.Attach files: supports attachments via base64 content or local file paths.
Normalized responses: display names, ISO timestamps, and HTML-to-text conversion make output agent-friendly.
Safety controls: read-only mode, dry-run, allowed/denied actions, and automail suppression are available.
Provides tools for interacting with the i-net HelpDesk Ticket Web-API, enabling AI agents to search, read, create, and act on tickets (including answering, closing, escalating) with attachment support, based on the authenticated user's permissions.
Click on "Install Server".
Wait a few minutes for the server to deploy. Once ready, it will show a "Started" state.
In the chat, type
@followed by the MCP server name and your instructions, e.g., "@i-net HelpDesk MCP Serversearch for high priority tickets assigned to me"
That's it! The server will respond to your query, and you can continue using it as needed.
Here is a step-by-step guide with screenshots.
i-net HelpDesk MCP Server
An MCP server that provides the Ticket Web API of i-net HelpDesk as tools for any AI agent: search and read tickets, view processing steps, create new tickets, and execute ticket actions (reply, close, escalate ...) — including file attachments.
The server can be operated in two ways:
Mode | Purpose | Authentication |
stdio | local process per agent (Claude Desktop/Code, Cursor, VS Code…) | Token or user/password from environment variables |
HTTP (streamable) | centrally hosted, multiple users share one server process | each client sends its own |
Requirements
Python 3.10 or newer
An i-net HelpDesk with activated Web API
A user with the right "Web API" — without this right, the server responds with HTTP 403. Which tickets are visible and which actions are allowed depends on the roles of this user.
Related MCP server: tickiti-mcp
Installation
# direkt aus dem Repository ausführen (empfohlen für den Einstieg)
uvx --from git+https://github.com/roddyst/i-net_mcp_server inet-helpdesk-mcp --help
# oder klassisch installieren
pip install git+https://github.com/roddyst/i-net_mcp_serverFor development:
git clone https://github.com/roddyst/i-net_mcp_server
cd i-net_mcp_server
python -m venv .venv && . .venv/bin/activate
pip install -e ".[dev]"
pytestQuickstart: stdio (local agent)
export INET_BASE_URL="https://helpdesk.example.com:9000"
export INET_TOKEN="VGhpcyBpcyBqdXN0IGEgZGVtbyBhY2Nlc3MgdG9rZW4u"
inet-helpdesk-mcpConfiguration for Claude Desktop / Claude Code (claude_desktop_config.json or .mcp.json) — more examples are in examples/:
{
"mcpServers": {
"i-net-helpdesk": {
"command": "uvx",
"args": ["--from", "git+https://github.com/roddyst/i-net_mcp_server", "inet-helpdesk-mcp"],
"env": {
"INET_BASE_URL": "https://helpdesk.example.com:9000",
"INET_TOKEN": "dein-access-token"
}
}
}
}Instead of a token, INET_USERNAME and INET_PASSWORD (Basic Auth) also work. The token is sent as Authorization: Bearer <token>, exactly as described in the i-net documentation.
Quickstart: HTTP (centrally hosted)
inet-helpdesk-mcp --transport http --host 0.0.0.0 --port 8000 \
--base-url https://helpdesk.example.com:9000The endpoint is then at http://<host>:8000/mcp. The agent enters this URL and sends its HelpDesk token in the Authorization header — this is exactly the "URL + Bearer Token" process; the server forwards the header to the HelpDesk. Example for an MCP client that supports remote servers:
{
"mcpServers": {
"i-net-helpdesk": {
"type": "http",
"url": "https://mcp.example.com/mcp",
"headers": { "Authorization": "Bearer dein-access-token" }
}
}
}Without --base-url, the client additionally determines the target system via the X-Inet-Base-Url header. This is practical for tenants with multiple HelpDesk instances but opens the server as a proxy for arbitrary addresses — in an open network, it is therefore better to set a fixed --base-url (then the header is disabled, unless it is allowed with --allow-url-header).
Note on operation: The server does not terminate TLS itself and does not authenticate clients independently — login happens at the HelpDesk with the passed-through token. If it is to be accessible beyond the local network, a reverse proxy with HTTPS should be placed in front of it.
Tools
Tool | Web-API | Description |
| – | Shows the configuration and checks connection + credentials. First stop for errors. |
|
| Find tickets via a search phrase ( |
|
| Fields and attributes of a ticket; |
|
| Currently allowed ticket actions as a map "Id → Display name". |
|
| Processing steps of a ticket, optionally from a timestamp |
|
| A processing step including text. |
|
| Create a new ticket, returns the ticket ID. |
|
| Execute a ticket action, returns the ID of the new processing step. |
create_ticket and apply_ticket_action are not registered at all with --read-only — useful if an agent should only be able to read.
Ticket IDs are accepted both as numbers and in the encoded form that appears in the subject lines of HelpDesk emails.
Typical workflow
search_ticketswith a phrase likeDruckerorResource:"First Level Support"get_ticket/list_ticket_steps/get_ticket_stepto readlist_ticket_actionsto determine the validaction_idapply_ticket_actionwith this ID — the IDs differ per ticket, user, and ticket status, so they must not be guessed.
Ticket fields and action arguments
ticket_fields, step_fields, and action_arguments are optional and are normally not needed. If they are, the rules of the Web API apply: keys must correspond to real field keys (or their localized display names), values are strings; JSON values must be encoded as strings. Examples from the i-net documentation:
{
"ticketextension.dispatchNow": "ALWAYS", // Ticket sofort disponieren
"ticketextension.automail": "NO_MAILS_TO_ENDUSER", // keine Auto-Mails an Endanwender
"processingtimeextension.appointment": "1733875200000", // Wiedervorlage/Termin
"ticketactionextension.escalate": "{'targetResID':'<GUID>','changeTicketStatus':true}"
}Unknown ticket fields lead to an error; unknown action arguments are silently discarded by the HelpDesk and only written to the debug log.
Attachments
Attachments are passed as a list, each with content either inline as Base64 or as a path on the server's file system:
{
"text": "Anfrage mit Anhang",
"attachments": [
{ "name": "screenshot.png", "content_base64": "iVBORw0KGgo…" },
{ "path": "/tmp/protokoll.pdf", "attachment_type": "Attachment" }
]
}path only works in stdio mode, where the agent and server share the same machine; in HTTP modes it is automatically disabled (and can also be disabled for stdio with --no-local-files). Allowed values for attachment_type: Attachment, EmbeddedImage, Signature, Unknown. Maximum per file: 25 MB.
Configuration
Every option is available as an environment variable and as a command-line switch; the command line wins.
Environment Variable | Switch | Default | Meaning |
|
| – | Base URL of the HelpDesk, e.g. |
|
| – | Access token for |
|
| – | Basic Auth as an alternative to the token |
|
|
|
|
|
|
| Bind address for HTTP transports |
|
|
| Port for HTTP transports |
|
|
| Path of the streamable HTTP endpoint |
|
|
| HTTP timeout in seconds |
|
|
| Verify HelpDesk TLS certificate |
|
|
| Hide write tools |
|
| only without | Allow |
|
|
| Allow attachments via file path |
|
|
| Default language for search phrase |
Troubleshooting
Call
server_infofirst — it shows the base URL, auth method, and whether a test query against the HelpDesk works.HTTP 401/403: Token expired or the user lacks the "Web API" right.
HTTP 404 for a ticket: Ticket does not exist or is not visible to this user; tickets that are not yet authorized require the dispatcher role.
Connection errors: Check the base URL including the port (the HelpDesk default is
9000). For self-signed test systems,--no-verify-tlshelps.More details are provided by
--log-level DEBUG(logs go to stderr).
Security notes
Credentials are stored in environment variables or in the
Authorizationheader and are never logged.The server does exactly what the logged-in user is allowed to do — the rights check remains with the HelpDesk.
apply_ticket_actionandcreate_ticketmodify data and can, depending on the configuration, trigger emails to end users. For tests, the action argument"ticketextension.automail": "NEVER"or a test system is recommended.get_ticketby default returns all fields of a ticket, including personal data — restrict it deliberately withfields.
English summary
MCP server exposing the i-net HelpDesk Ticket Web-API: search, read, create and act on tickets, with attachment support. Run it over stdio (credentials from INET_BASE_URL + INET_TOKEN) or over streamable HTTP, where each client authenticates by sending its own Authorization: Bearer <token> header — and, when no base URL is configured, selects the HelpDesk instance with an X-Inet-Base-Url header. Tools: server_info, search_tickets, get_ticket, list_ticket_actions, list_ticket_steps, get_ticket_step, create_ticket, apply_ticket_action. Start with --read-only to expose the reading tools only.
License
MIT. Not an official product of i-net software GmbH. Web API documentation: https://docs.inetsoftware.de/helpdesk/help/webapi.ticket/p/ticket-web-api
Available Tools
8 toolsapply_ticket_actionApply ticket actionA
Apply a ticket action to an existing ticket - answering, closing, escalating and so on - and return the id of the new editing step. Call list_ticket_actions first: only the ids listed there are valid, and they differ per ticket, user and state. This changes the ticket, so confirm the action with the user when the intent is ambiguous.
| Name | Required | Description | Default |
|---|---|---|---|
| text | No | ||
| action_id | Yes | ||
| ticket_id | Yes | ||
| attachments | No | ||
| step_fields | No | ||
| html_content | No | ||
| ticket_fields | No | ||
| action_arguments | No |
Output Schema
| Name | Required | Description |
|---|---|---|
No output parameters | ||
TDQS
Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?
With no annotations provided, the description carries the full burden. It explicitly states that this tool changes the ticket, which is a behavioral disclosure. It also mentions that actions vary per ticket/user/state, implying context-dependence. However, it does not detail side effects like whether steps are immutable or if there are irreversible actions, but given the existence of an output schema, this is acceptable.
Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.
Is the description appropriately sized, front-loaded, and free of redundancy?
The description is three sentences, each with a purpose. It front-loads the main purpose, then adds a crucial prerequisite warning, and concludes with a safety note. No wasted words. The structure is ideal for an MCP description.
Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.
Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?
Given the tool's complexity (8 parameters, no schema descriptions, no annotations), the description provides essential usage guidance. The presence of an output schema helps with return value understanding. The main gap is the lack of parameter explanations, but the tool's purpose and behavior are sufficiently outlined for an agent to understand when and how to use it, particularly with the hint to list actions first.
Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.
Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?
Schema description coverage is 0%, so the description must compensate. It mentions 'text', 'attachments', 'step_fields', etc. only indirectly by saying 'answering, closing, escalating', but does not explain specific parameters like 'action_arguments' or 'ticket_fields'. The description adds context for action_id and ticket_id (validity and prerequisite), but for other parameters it relies on the schema which has no descriptions. Since 8 parameters that are mostly undocumented, the description could do more to explain how to use them.
Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.
Does the description clearly state what the tool does and how it differs from similar tools?
The description clearly states the tool's purpose: 'Apply a ticket action to an existing ticket - answering, closing, escalating and so on - and return the id of the new editing step.' It uses specific verbs (apply, return) and names the resource (ticket). It also distinguishes from siblings by focusing on actions, while siblings like list_ticket_actions and get_ticket handle listing and retrieval.
Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.
Does the description explain when to use this tool, when not to, or what alternatives exist?
The description provides explicit guidance: 'Call list_ticket_actions first: only the ids listed there are valid, and they differ per ticket, user and state.' This tells the agent the prerequisite step and warns about validity constraints. It also says to confirm with the user when intent is ambiguous, which is excellent for ambiguous situations.
Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.
create_ticketCreate ticketA
Create a new ticket and return its id. text is the request text of the ticket. ticket_fields and action_arguments are optional and only needed for advanced cases - unknown ticket fields are rejected, unknown action arguments are ignored by the server.
| Name | Required | Description | Default |
|---|---|---|---|
| text | Yes | ||
| owner_guid | No | ||
| attachments | No | ||
| html_content | No | ||
| ticket_fields | No | ||
| action_arguments | No |
Output Schema
| Name | Required | Description |
|---|---|---|
No output parameters | ||
TDQS
Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?
With no annotations provided, the description must carry the full burden. It states the return value (id) and warns about rejection of unknown ticket_fields versus silent ignoring of action_arguments, which is useful. However, it does not disclose whether the operation is destructive, if it requires authentication, or if there are rate limits, leaving gaps.
Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.
Is the description appropriately sized, front-loaded, and free of redundancy?
The description is concise at two sentences, immediately stating the core purpose. It front-loads the primary behavior and return value, then adds parameter notes. One minor improvement could be to structure the parameter notes more clearly, but overall it is efficient.
Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.
Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?
Given the tool has 6 parameters, 0% schema coverage, and no annotations, the description covers only a subset of parameters (text, ticket_fields, action_arguments) and lacks details on attachments, owner_guid, and html_content. The presence of an output schema helps but does not fully compensate for missing parameter explanations.
Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.
Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?
Schema description coverage is 0%, so the description must compensate. It explains the critical `text` parameter and adds meaning to `ticket_fields` and `action_arguments` by noting their optionality and server behavior. However, `owner_guid`, `attachments`, and `html_content` are not described, leaving some parameters without context.
Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.
Does the description clearly state what the tool does and how it differs from similar tools?
The description clearly states the tool creates a new ticket and returns its ID. It distinguishes itself from sibling tools like search_tickets, get_ticket, and apply_ticket_action by focusing on creation, not retrieval or modification.
Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.
Does the description explain when to use this tool, when not to, or what alternatives exist?
The description mentions that `ticket_fields` and `action_arguments` are optional and only for advanced cases, and notes that unknown fields are rejected while unknown arguments are ignored. However, it does not provide guidance on when to use this tool versus alternatives like apply_ticket_action, or when attachments or html_content should be used.
Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.
get_ticketGet ticketA
Read one ticket with its fields and attributes. Pass fields to limit the response to the entries you need - the full record can be large and may contain personal data.
| Name | Required | Description | Default |
|---|---|---|---|
| fields | No | ||
| ticket_id | Yes |
Output Schema
| Name | Required | Description |
|---|---|---|
No output parameters | ||
TDQS
Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?
With no annotations, the description carries full burden. It explicitly states the tool is read-only ('Read one ticket') and warns that the full record can be large and may contain personal data. This adds behavioral context beyond what structured data provides. It does not mention authentication, error handling, or idempotency, but the core safety trait is transparent.
Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.
Is the description appropriately sized, front-loaded, and free of redundancy?
The description is two sentences with no wasted words. The first sentence front-loads the core purpose, and the second adds a practical usage tip. Every sentence earns its place.
Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.
Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?
Given the tool's simplicity (2 parameters, output schema present), the description covers the core action, a key parameter hint, and a data sensitivity warning. It does not discuss error behavior or edge cases, but the output schema fills return value details. The description is sufficient for an agent to use the tool correctly in most scenarios.
Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.
Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?
Schema description coverage is 0%, so the description must compensate. It explains the `fields` parameter's purpose (limit response, avoid large/personal data) and why it is useful. The `ticket_id` parameter is not explained in text, but its purpose is obvious from name and context. The description adds meaningful value beyond the bare schema.
Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.
Does the description clearly state what the tool does and how it differs from similar tools?
The description clearly states the verb 'Read' and the resource 'one ticket with its fields and attributes'. It distinguishes itself from sibling tools like 'search_tickets' (multiple results) and 'create_ticket' (write) by specifying a single ticket retrieval. The purpose is specific and unambiguous.
Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.
Does the description explain when to use this tool, when not to, or what alternatives exist?
The description provides a usage hint to pass the `fields` parameter to limit response size and avoid personal data, which is helpful. However, it does not explicitly state when to use this tool versus alternatives (e.g., 'search_tickets' for filtering, 'list_ticket_actions' for operations). The guidance is implied but lacks exclusions or comparisons.
Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.
get_ticket_stepGet ticket stepA
Read one editing step of a ticket, including its text and the applied ticket action. Pass fields to reduce the returned fields and attributes.
| Name | Required | Description | Default |
|---|---|---|---|
| fields | No | ||
| step_id | Yes | ||
| ticket_id | Yes |
Output Schema
| Name | Required | Description |
|---|---|---|
No output parameters | ||
TDQS
Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?
No annotations are provided, so the description must fully disclose behavior. It states it's a read operation ('Read'), but does not mention idempotency, rate limits, or whether the step is returned in a specific format. It hints at field filtering but lacks detail on what 'applied ticket action' means or if the action is mutable.
Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.
Is the description appropriately sized, front-loaded, and free of redundancy?
The description is two sentences long with no wasted words. It front-loads the purpose ('Read one editing step...') and adds a helpful optimization hint ('Pass fields to reduce...'). Every sentence earns its place.
Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.
Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?
The tool has a rich output schema (mentioned in context), so the description does not need to detail return values. It covers the key behavior (reading a step, including text and action) and parameter usage. No mention of error states or prerequisites, which is a minor gap for a complex tool with many siblings.
Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.
Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?
Schema coverage is 0%, so the description must compensate. It explains the 'fields' parameter by saying 'Pass fields to reduce the returned fields and attributes', giving context not in the schema. However, it does not describe ticket_id and step_id beyond their names, which are clear from context.
Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.
Does the description clearly state what the tool does and how it differs from similar tools?
The description clearly states 'Read one editing step of a ticket', specifying the verb 'read' and the resource 'editing step' with the scope 'of a ticket'. This distinguishes it from siblings like list_ticket_steps (list) and get_ticket (different resource).
Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.
Does the description explain when to use this tool, when not to, or what alternatives exist?
The description implies this is for reading a single step, but does not explicitly say when to use it over siblings (e.g., get_ticket for ticket-level info, list_ticket_steps for multiple steps). No alternatives or exclusions are mentioned, so it's adequate but lacking guidance.
Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.
list_ticket_actionsList ticket actionsA
List the ticket actions the authenticated user may currently apply to a ticket, as a map of action id to display name. The ids are the input for apply_ticket_action.
| Name | Required | Description | Default |
|---|---|---|---|
| ticket_id | Yes |
Output Schema
| Name | Required | Description |
|---|---|---|
No output parameters | ||
TDQS
Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?
With no annotations provided, the description carries full burden. It mentions the action list is scoped to the authenticated user and returns a map, but omits details about permissions requirements, error conditions (e.g., invalid ticket_id), or whether the list could be empty.
Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.
Is the description appropriately sized, front-loaded, and free of redundancy?
Two sentences, no filler. The first sentence states the core purpose, the second links to a related sibling. Every word earns its place.
Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.
Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?
For a simple list tool with one parameter and an output schema, the description covers the output format and workflow integration. It is nearly complete but lacks parameter documentation, which is a minor gap given the tool's simplicity.
Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.
Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?
The input schema has a required ticket_id with no description (0% schema coverage). The description does not elaborate on ticket_id format, source, or constraints, leaving the agent with no additional guidance beyond the schema.
Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.
Does the description clearly state what the tool does and how it differs from similar tools?
The description clearly states the tool lists ticket actions the authenticated user may apply, returning a map of id to display name. It distinguishes from sibling apply_ticket_action by noting the ids are its input.
Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.
Does the description explain when to use this tool, when not to, or what alternatives exist?
The description implies usage as a precursor to apply_ticket_action, providing a natural workflow. However, it does not explicitly state when to use this tool over siblings like list_ticket_steps or get_ticket, nor does it mention exclusion criteria.
Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.
list_ticket_stepsList ticket stepsA
List the editing steps (history) of a ticket. For a primary ticket in a bundle the steps of its secondary tickets are merged in. Use get_ticket_step for the text of a single step.
| Name | Required | Description | Default |
|---|---|---|---|
| since | No | ||
| ticket_id | Yes |
Output Schema
| Name | Required | Description |
|---|---|---|
No output parameters | ||
TDQS
Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?
Annotations are absent, so the description carries the full burden. It discloses that for primary tickets in a bundle, steps from secondary tickets are merged, which is a key behavioral trait. However, it does not mention other important traits such as pagination, rate limits, data freshness, or what happens on error, which would be valuable for a history endpoint.
Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.
Is the description appropriately sized, front-loaded, and free of redundancy?
The description is two sentences long and front-loads the main purpose. It includes a behavioral detail (merged steps) and a sibling reference. Every sentence adds value, and there is no fluff. It could be slightly more structured (e.g., separate section for parameters) but is already efficient.
Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.
Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?
Given that the tool has an output schema (which explains return values) and only 2 simple parameters, the description does not need to cover return structure. It explains the bundle merging behavior and the sibling context. It might be slightly incomplete for agents needing to know about pagination or limits, but for a list endpoint with an output schema, it's largely sufficient.
Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.
Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?
Schema description coverage is 0%, so the description must compensate. However, the description does not explain either parameter (since or ticket_id). The since parameter especially benefits from explanation (e.g., format or semantics). The ticket_id is somewhat self-explanatory but formal guidance is missing. Baseline for 0% coverage would be lower, but with only 2 params and one being clear from the property name, a 3 is appropriate.
Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.
Does the description clearly state what the tool does and how it differs from similar tools?
The description clearly states the tool lists 'editing steps (history) of a ticket' which is a specific verb+resource. It further distinguishes from siblings by mentioning behavior for bundle tickets and explicitly referencing the sibling `get_ticket_step` for single step retrieval, making it easy for an agent to differentiate.
Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.
Does the description explain when to use this tool, when not to, or what alternatives exist?
The description provides clear context on when to use this tool (to list the entire step history) and when to use an alternative ('Use get_ticket_step for the text of a single step'). It doesn't explicitly say when not to use it or mention prerequisites, but the guidance on bundle tickets and the sibling reference is helpful.
Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.
search_ticketsSearch ticketsA
Search tickets with the same phrase syntax as the Tickets application, for example printer or Resource:"First Level Support". Returns the matching ticket ids plus suggestions for fields and values that can narrow the query further.
| Name | Required | Description | Default |
|---|---|---|---|
| limit | No | ||
| query | Yes | ||
| start | No | ||
| locale | No |
Output Schema
| Name | Required | Description |
|---|---|---|
No output parameters | ||
TDQS
Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?
No annotations are provided, so the description carries the full burden. It discloses that the tool returns matching ticket IDs plus suggestions and that it uses a specific syntax. However, it does not mention behavioral traits like pagination, rate limits, or whether the operation is read-only, though the search nature implies safety.
Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.
Is the description appropriately sized, front-loaded, and free of redundancy?
The description consists of two concise sentences. The first explains functionality and syntax, the second explains the return value. No unnecessary words are present.
Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.
Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?
The description covers the main functionality and return value, and an output schema exists. However, it lacks explanation of the pagination parameters (limit, start) which are important for a search tool. Overall, it is reasonably complete but has a notable gap.
Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.
Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?
With 0% schema description coverage, the description must compensate. It adds meaning for the query parameter by explaining the syntax and providing examples, but it does not describe the limit, start, or locale parameters at all. This is insufficient for a 4-parameter tool.
Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.
Does the description clearly state what the tool does and how it differs from similar tools?
The description clearly states that the tool searches tickets using a specific phrase syntax, with examples like 'printer' or 'Resource:"First Level Support"'. It distinguishes the search action from sibling tools such as create_ticket or get_ticket by its purpose and return value.
Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.
Does the description explain when to use this tool, when not to, or what alternatives exist?
The description provides usage guidance by referencing the Tickets application's syntax, but it does not explicitly state when to use this tool versus alternatives or when not to use it. The context is implied but not formalized.
Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.
server_infoServer infoA
Report how this MCP server is configured and verify that the i-net HelpDesk can be reached with the current credentials. Use this first when a call fails with an authentication or connection error.
| Name | Required | Description | Default |
|---|---|---|---|
No parameters | |||
Output Schema
| Name | Required | Description |
|---|---|---|
No output parameters | ||
TDQS
Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?
No annotations are provided, so the description must convey behavioral traits. It clearly discloses the tool is read-only (reports/verifies) and connects it to server config and credential validation. It could be slightly improved by explicitly stating it has no side effects (like creating or modifying data), but the intent is clear enough from context.
Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.
Is the description appropriately sized, front-loaded, and free of redundancy?
The description is two sentences, front-loaded with the core purpose, and contains no extraneous information. Every sentence earns its place.
Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.
Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?
Given that the tool has zero parameters, an output schema exists (so return values are documented elsewhere), and the sibling tools all focus on tickets, this description is complete. It explains what the tool does, when to use it, and implies what it does not do (mutations).
Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.
Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?
The input schema has zero parameters and schema description coverage is 100% (trivially). The description adds meaning by explaining what the tool does with those zero parameters: it reports configuration and verifies connectivity. This is a case where the parameter semantics is inherently simple, and the description captures the purpose well.
Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.
Does the description clearly state what the tool does and how it differs from similar tools?
The description uses a specific verb and resource: 'Report how this MCP server is configured and verify that the i-net HelpDesk can be reached with the current credentials.' It clearly distinguishes from sibling tools: all siblings deal with ticket operations, while this tool is about server and authentication status.
Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.
Does the description explain when to use this tool, when not to, or what alternatives exist?
The description explicitly states when to use this tool: 'Use this first when a call fails with an authentication or connection error.' This gives clear guidance on the context and problem type that should trigger its invocation, and by omission implies it is not needed for normal ticket operations.
Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.
Tool Schema Changelog
Recent tool additions, removals, and schema changes observed during successful MCP inspections. Dates show when Glama detected each change.
8 tool updates
v0.1.0- First observed
apply_ticket_action - First observed
create_ticket - First observed
get_ticket - First observed
get_ticket_step - First observed
list_ticket_actions - First observed
list_ticket_steps - First observed
search_tickets - First observed
server_info
TDQS
Each tool targets a distinct operation in the ticket lifecycle: creation, retrieval, search, action listing, action application, step listing, and step reading. No two tools have overlapping purposes, making it easy for an agent to select the correct tool.
Six of eight tools follow a clear verb_noun pattern (e.g., create_ticket, search_tickets, get_ticket). However, server_info is a noun_noun format that breaks the pattern, preventing a perfect score.
With 8 tools, the server covers core ticket operations without being bloated. The number is well-scoped for a focused HelpDesk MCP server, fitting the recommended range comfortably.
The server provides create, read, search, and action application, but lacks a general update tool for modifying ticket fields (e.g., priority, assignee). There is also no delete tool. This is a notable gap, though the action application covers workflow state changes.
Maintenance
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