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FreeScout MCP Server

by verygoodplugins
OverviewSchemaRelated ServersScoreDiscussions
TypeScript
Remote

Update Ticket Status/Assignment

freescout_update_ticket

Update a FreeScout ticket's status or assignment by providing its ID, number, or URL. Set status to active, pending, closed, or spam, or assign to a user.

Instructions

Update ticket status and/or assignment

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
statusNoNew ticket status
ticketYesTicket ID, ticket number, or FreeScout URL
userIdNoUser ID recording this update (default: from env)
assignToNoUser ID to assign the ticket to

Schema Changelog

Changes observed during successful MCP inspections. Dates show when Glama detected each change.

  1. Changed3 schema fields changedv3.0.1
    • changedInput schema / $schema
      Previous value: -"http://json-schema.org/draft-07/schema#"New value: +"https://json-schema.org/draft/2020-12/schema"
    • addedInput schema / properties / userId
      Added value: +{
+  "description": "User ID recording this update (default: from env)",
+  "type": "number"
+}
    • changedOutput schema / (root)
      Previous value: -{
-  "$schema": "http://json-schema.org/draft-07/schema#",
-  "additionalProperties": false,
-  "properties": {
-    "message": {
-      "type": "string"
-    },
-    "success": {
-      "type": "boolean"
-    },
-    "ticketId": {
-      "type": "string"
-    }
-  },
-  "required": [
-    "success",
-    "message",
-    "ticketId"
-  ],
-  "type": "object"
-}New value: +null
  2. First observedv2.1.1

TDQS

C2.9/5.0
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description must carry the full behavioral burden. It only says 'Update ticket status and/or assignment' without disclosing side effects, permission requirements, reversibility, or any additional constraints. This is minimal for a mutation tool.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single concise sentence, perfectly front-loaded with the action and target, containing zero fluff. It is optimally concise.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a mutation tool with no annotations, no output schema, and 4 parameters, the description is too sparse. It does not explain what happens when status changes, the role of userId, or any prerequisites. Missing essential behavioral context for safe usage.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so all parameters are already documented. The description adds no extra semantics beyond a high-level summary of 'status and/or assignment', which overlaps with the schema descriptions. Baseline 3 applies since schema carries the burden.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the verb 'Update' and the resource 'ticket', specifying two update aspects: status and assignment. It distinguishes itself from sibling tools like search, note, or analyze, though it doesn't explicitly name an alternative. This is a clear statement of purpose.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides no usage guidelines—no 'when to use' or 'when not to use' instructions, and no comparison with alternatives. The agent must infer the intended scenario from the tool name and schema.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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