Skip to main content
Glama
koundinya

Zendesk MCP Server

by koundinya

Zendesk MCP Server

npm version License: MIT

A Model Context Protocol (MCP) server that provides AI assistants like Claude with seamless integration to Zendesk Support. Enables natural language interactions with Zendesk tickets, allowing you to search, create, update, and manage support tickets through conversational AI.

✨ Features

  • 🎫 Complete Ticket Management: Create, read, update, and search Zendesk tickets

  • πŸ’¬ Comments & Notes: Add public comments and private internal notes

  • πŸ” Advanced Search: Search tickets using Zendesk's powerful query syntax

  • πŸ”— Incident Management: Retrieve and manage linked incident tickets

  • 🏷️ Tag Management: Add and manage ticket tags and metadata

  • πŸ”’ Secure Authentication: Uses Zendesk API tokens for secure access

  • πŸš€ Easy Installation: Available via npm, npx, or manual setup

Related MCP server: Zendesk MCP Server

πŸš€ Quick Start

npm install -g zd-mcp-server

Option 2: Use with npx (No Installation)

npx zd-mcp-server

Option 3: Development Setup

git clone https://github.com/koundinya/zd-mcp-server.git
cd zd-mcp-server
npm install
npm run build

βš™οΈ Configuration

Environment Variables

Set these environment variables in your system or MCP client configuration:

export ZENDESK_EMAIL="your-email@company.com"
export ZENDESK_TOKEN="your-zendesk-api-token"
export ZENDESK_SUBDOMAIN="your-company"  # from https://your-company.zendesk.com

Claude Desktop Setup

Add to your Claude Desktop configuration file:

Location:

  • macOS: ~/Library/Application Support/Claude/claude_desktop_config.json

  • Windows: %APPDATA%/Claude/claude_desktop_config.json

Configuration:

{
  "mcpServers": {
    "zendesk": {
      "command": "npx",
      "args": ["-y", "zd-mcp-server"],
      "env": {
        "ZENDESK_EMAIL": "your-email@company.com",
        "ZENDESK_TOKEN": "your-zendesk-api-token",
        "ZENDESK_SUBDOMAIN": "your-company"
      }
    }
  }
}

Alternative (if installed globally):

{
  "mcpServers": {
    "zendesk": {
      "command": "zd-mcp-server",
      "env": {
        "ZENDESK_EMAIL": "your-email@company.com",
        "ZENDESK_TOKEN": "your-zendesk-api-token",
        "ZENDESK_SUBDOMAIN": "your-company"
      }
    }
  }
}

Cursor IDE Setup

Add to ~/.cursor/mcp.json or .cursor/mcp.json in your project:

{
  "mcpServers": {
    "zendesk": {
      "command": "npx",
      "args": ["-y", "zd-mcp-server"],
      "env": {
        "ZENDESK_EMAIL": "your-email@company.com",
        "ZENDESK_TOKEN": "your-zendesk-api-token",
        "ZENDESK_SUBDOMAIN": "your-company"
      }
    }
  }
}

Other MCP Clients

For other MCP-compatible clients (Cline, Windsurf, etc.), refer to their documentation for MCP server configuration. The server supports standard MCP protocols.

πŸ› οΈ Available Tools

Tool

Description

Example Usage

zendesk_get_ticket

Retrieve a ticket by ID

"Get ticket #12345"

zendesk_get_ticket_details

Get detailed ticket with comments

"Show me full details for ticket #67890"

zendesk_search

Search tickets with query syntax

"Find all urgent tickets from last week"

zendesk_create_ticket

Create a new ticket

"Create a high priority ticket for login issues"

zendesk_update_ticket

Update ticket properties

"Set ticket #555 to solved status"

zendesk_add_private_note

Add internal agent notes

"Add a private note about investigation progress"

zendesk_add_public_note

Add public customer comments

"Reply to customer with solution steps"

zendesk_get_linked_incidents

Get incident tickets linked to problems

"Show incidents related to this problem ticket"

πŸ’¬ Usage Examples

Once configured, you can use natural language with your AI assistant:

Ticket Management

"Show me all high priority tickets assigned to me"
"Create a new ticket: Customer can't access dashboard, priority urgent"
"Update ticket #12345 status to pending and add a note about waiting for customer response"

Search & Discovery

"Find all solved tickets from this week tagged with 'billing'"
"Search for open tickets containing 'password reset'"
"Show me tickets created by john@company.com in the last 30 days"

Customer Communication

"Add a public comment to ticket #789: 'We've identified the issue and working on a fix'"
"Add a private note: 'Customer confirmed the workaround is effective'"

Advanced Queries

"Find all problem tickets that have linked incidents"
"Show me escalated tickets that haven't been updated in 2 days"
"Get details for ticket #456 including all comments and history"

πŸ”‘ Authentication Setup

1. Generate API Token

  1. Log in to your Zendesk account

  2. Go to Admin Center β†’ Apps and integrations β†’ APIs β†’ Zendesk API

  3. Click Add API token

  4. Add description: "MCP Server Integration"

  5. Click Create and copy the token

  6. Important: Save this token securely - you won't see it again

2. Find Your Subdomain

Your Zendesk URL format: https://YOUR-SUBDOMAIN.zendesk.com Use YOUR-SUBDOMAIN as the ZENDESK_SUBDOMAIN value.

3. Required Permissions

Ensure your Zendesk user account has:

  • Agent role (minimum)

  • Ticket access permissions

  • API access enabled

πŸ”§ Development

Project Structure

zd-mcp-server/
β”œβ”€β”€ src/
β”‚   β”œβ”€β”€ index.ts          # Server entry point
β”‚   └── tools/
β”‚       └── index.ts      # Zendesk tool implementations
β”œβ”€β”€ dist/                 # Compiled JavaScript
β”œβ”€β”€ package.json
β”œβ”€β”€ tsconfig.json
└── README.md

Building from Source

git clone https://github.com/koundinya/zd-mcp-server.git
cd zd-mcp-server
npm install
npm run build

Running Locally

# Start the server
npm start

# Development mode with auto-rebuild
npm run dev

Testing

# Test with MCP Inspector (if available)
npx @modelcontextprotocol/inspector zd-mcp-server

# Or test the built version
npx @modelcontextprotocol/inspector node dist/index.js

πŸ” Troubleshooting

Common Issues

❌ "Authentication failed" errors

  • Verify your API token is correct and hasn't expired

  • Ensure your email address matches your Zendesk account

  • Check that your subdomain is spelled correctly (no .zendesk.com suffix)

❌ "Permission denied" errors

  • Verify your Zendesk user has Agent permissions or higher

  • Ensure API access is enabled for your account

  • Check if your token has the required scopes

❌ "Server not found" errors

  • Ensure you've installed the package: npm install -g zd-mcp-server

  • Try using npx instead: npx zd-mcp-server

  • Check that your MCP client configuration file syntax is correct

❌ "Environment variables not set" errors

  • Verify all three environment variables are set: ZENDESK_EMAIL, ZENDESK_TOKEN, ZENDESK_SUBDOMAIN

  • Restart your MCP client after setting environment variables

  • Check for typos in environment variable names

Debug Mode

Enable debug logging:

DEBUG=zd-mcp-server:* zd-mcp-server

Log Files

Check MCP client logs:

  • Claude Desktop: ~/Library/Logs/Claude/ (macOS) or %APPDATA%/Claude/logs/ (Windows)

  • Cursor: Check the output panel for MCP server logs

  • Terminal: Run server directly to see real-time logs

πŸ“š Advanced Usage

Search Query Syntax

Zendesk search supports powerful query operators:

# Status-based searches
status:open status:pending status:solved

# Priority searches  
priority:urgent priority:high priority:normal priority:low

# Date-based searches
created>2024-01-01 updated<2024-01-31

# Tag searches
tags:billing tags:technical-issue

# Requester searches
requester:customer@company.com

# Complex combinations
status:open priority:high created>2024-01-01 tags:billing

Batch Operations

While the server doesn't directly support batch operations, you can chain commands:

"Search for all urgent tickets, then show me details for the first 3 results"
"Find tickets tagged 'billing', update them to normal priority, and add a note about the billing system maintenance"

🀝 Contributing

Contributions are welcome! Please feel free to submit a Pull Request.

Development Setup

  1. Fork the repository

  2. Create your feature branch (git checkout -b feature/amazing-feature)

  3. Commit your changes (git commit -m 'Add amazing feature')

  4. Push to the branch (git push origin feature/amazing-feature)

  5. Open a Pull Request

Reporting Issues

Found a bug? Please open an issue with:

  • Description of the problem

  • Steps to reproduce

  • Expected behavior

  • Your environment (OS, Node.js version, MCP client)

  • Relevant log outputs

πŸ“„ License

This project is licensed under the MIT License - see the LICENSE file for details.

πŸ†˜ Support


Made with ❀️ for the MCP and Zendesk communities

Available Tools

7 tools
zendesk_add_private_noteC

Add a private internal note to a Zendesk ticket

ParametersJSON Schema
NameRequiredDescriptionDefault
noteYesThe content of the private note
ticket_idYesThe ID of the ticket to add a note to

TDQS

C2.9/5.0
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations provided, the description carries the full burden of behavioral disclosure. While 'Add' implies a write operation, it doesn't specify whether this requires special permissions, if notes are editable/deletable, rate limits, or what happens on success/failure. The description is minimal and lacks critical behavioral context for a mutation tool.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, efficient sentence that directly states the tool's purpose without any unnecessary words. It's perfectly front-loaded and wastes no space.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a mutation tool with no annotations and no output schema, the description is insufficient. It doesn't explain what the tool returns, error conditions, permission requirements, or how it differs from similar tools. Given the complexity of ticket management systems, more context is needed.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The schema description coverage is 100%, with both parameters ('ticket_id' and 'note') clearly documented in the schema. The description doesn't add any additional parameter semantics beyond what's already in the schema, so the baseline score of 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('Add') and resource ('private internal note to a Zendesk ticket'), making the purpose immediately understandable. However, it doesn't explicitly differentiate from its sibling 'zendesk_add_public_note', which would be needed for a perfect score.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides no guidance on when to use this tool versus alternatives like 'zendesk_add_public_note' or 'zendesk_update_ticket'. There's no mention of prerequisites, permissions needed, or contextual constraints for adding private notes.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

zendesk_add_public_noteC

Add a public comment to a Zendesk ticket

ParametersJSON Schema
NameRequiredDescriptionDefault
commentYesThe content of the public comment
ticket_idYesThe ID of the ticket to add a comment to

TDQS

C2.9/5.0
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations provided, the description carries full burden for behavioral disclosure. It states the action is 'Add a public comment', implying a write operation, but doesn't mention permissions needed, whether the comment is editable, rate limits, or what happens on success/failure. This leaves significant gaps for a mutation tool.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, clear sentence with no wasted words. It's front-loaded with the core purpose and efficiently communicates the essential action without unnecessary elaboration.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a mutation tool with no annotations and no output schema, the description is insufficient. It doesn't explain what happens after adding the comment (e.g., success confirmation, error handling), nor does it address behavioral aspects like permissions or side effects, leaving the agent with incomplete operational context.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The input schema has 100% description coverage, clearly documenting both parameters. The description doesn't add any additional semantic context beyond what's in the schema (e.g., comment format restrictions, ticket ID validation). This meets the baseline for high schema coverage.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('Add') and target ('a public comment to a Zendesk ticket'), making the purpose immediately understandable. However, it doesn't explicitly differentiate from its sibling 'zendesk_add_private_note', which would be helpful for disambiguation.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides no guidance on when to use this tool versus alternatives like 'zendesk_add_private_note' or 'zendesk_update_ticket'. There's no mention of prerequisites, context, or exclusions, leaving the agent to infer usage from the tool name alone.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

zendesk_create_ticketC

Create a new Zendesk ticket

ParametersJSON Schema
NameRequiredDescriptionDefault
descriptionYesThe initial description or comment for the ticket
priorityNoThe priority of the ticket
statusNoThe status of the ticket
subjectYesThe subject of the ticket
tagsNoTags to add to the ticket
typeNoThe type of the ticket

TDQS

C2.9/5.0
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations provided, the description carries full burden for behavioral disclosure. It states 'Create' which implies a write/mutation operation, but doesn't disclose critical traits like authentication requirements, rate limits, whether the creation is irreversible, or what happens on success/failure. For a mutation tool with zero annotation coverage, this leaves significant gaps in understanding its behavior.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, efficient sentence that states the core purpose without unnecessary words. It's appropriately sized and front-loaded, with every word earning its place. No structural issues or redundancy are present.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given this is a mutation tool (ticket creation) with no annotations, no output schema, and 6 parameters, the description is insufficiently complete. It doesn't address behavioral aspects like authentication needs, error handling, or what the tool returns. While the schema covers parameters well, the overall context for safe and effective use is lacking.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, with all 6 parameters well-documented in the schema itself (including descriptions and enums for 3 parameters). The description adds no additional parameter information beyond what's in the schema. According to scoring rules, when schema coverage is high (>80%), the baseline is 3 even with no param info in the description.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('Create') and resource ('new Zendesk ticket'), making the purpose immediately understandable. It distinguishes itself from sibling tools like 'zendesk_update_ticket' by specifying creation rather than modification. However, it doesn't explicitly differentiate from other creation-related tools (e.g., notes), though those are clearly different operations.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides no guidance on when to use this tool versus alternatives. It doesn't mention prerequisites (e.g., authentication needs), when to choose this over 'zendesk_update_ticket' for modifications, or how it relates to sibling tools like 'zendesk_add_private_note' for ticket interactions. Usage is implied but not explicitly stated.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

zendesk_get_ticketC

Get a Zendesk ticket by ID

ParametersJSON Schema
NameRequiredDescriptionDefault
ticket_idYesThe ID of the ticket to retrieve

TDQS

C2.9/5.0
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations provided, the description carries full burden but offers minimal behavioral insight. It doesn't mention whether this is a read-only operation, what permissions are required, error handling, or response format. 'Get' implies retrieval, but lacks details on rate limits, authentication needs, or data returned.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, clear sentence with zero wasted words. It's front-loaded with the core purpose and appropriately sized for a simple retrieval tool, making it efficient for an agent to parse.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a tool with no annotations and no output schema, the description is inadequate. It doesn't explain what data is returned, error conditions, or behavioral constraints. Given the sibling tools suggest a complex Zendesk API environment, more context is needed for effective use.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so the parameter 'ticket_id' is fully documented in the schema. The description adds no additional meaning beyond implying retrieval by ID, which is already clear from the schema. This meets the baseline for high schema coverage.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('Get') and resource ('a Zendesk ticket by ID'), making the purpose immediately understandable. However, it doesn't differentiate from sibling 'zendesk_get_ticket_details', which appears to serve a similar retrieval function, preventing a perfect score.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance is provided on when to use this tool versus alternatives like 'zendesk_get_ticket_details' or 'zendesk_search'. The description only states what it does, not when it's appropriate, leaving the agent to guess based on tool names alone.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

zendesk_get_ticket_detailsC

Get detailed information about a Zendesk ticket including comments

ParametersJSON Schema
NameRequiredDescriptionDefault
ticket_idYesThe ID of the ticket to retrieve details for

TDQS

C2.9/5.0
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations provided, the description carries full burden but only states what data is retrieved ('detailed information... including comments'). It doesn't disclose behavioral traits such as authentication needs, rate limits, error handling, or response format, leaving significant gaps.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, efficient sentence with zero waste, clearly front-loading the purpose. It's appropriately sized for a simple retrieval tool.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given no annotations, no output schema, and a simple input schema, the description is incomplete. It lacks details on behavioral aspects (e.g., permissions, errors) and output structure, making it inadequate for full agent understanding despite the tool's low complexity.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so the schema already documents the 'ticket_id' parameter. The description adds no additional meaning beyond implying retrieval of details and comments, which doesn't enhance parameter understanding beyond the schema's baseline.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('Get detailed information') and resource ('about a Zendesk ticket'), specifying it includes comments. However, it doesn't explicitly differentiate from sibling 'zendesk_get_ticket' (which might return basic info), making it less than perfect.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance is provided on when to use this tool versus alternatives like 'zendesk_get_ticket' or 'zendesk_search'. The description implies retrieval of details with comments, but lacks explicit usage context or exclusions.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

zendesk_update_ticketC

Update a Zendesk ticket's properties

ParametersJSON Schema
NameRequiredDescriptionDefault
assignee_idNoThe ID of the agent to assign the ticket to
priorityNoThe new priority of the ticket
statusNoThe new status of the ticket
subjectNoThe new subject of the ticket
tagsNoTags to set on the ticket (replaces existing tags)
ticket_idYesThe ID of the ticket to update
typeNoThe new type of the ticket

TDQS

C2.9/5.0
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description carries full burden but only states it 'updates' without detailing behavioral traits. It doesn't disclose permissions needed, whether updates are reversible, rate limits, or what happens to unspecified properties (e.g., if tags replace existing ones, as hinted in schema but not description).

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, efficient sentence with zero waste. It's front-loaded and appropriately sized for the tool's complexity, making it easy to parse without unnecessary elaboration.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a mutation tool with 7 parameters, no annotations, and no output schema, the description is inadequate. It lacks behavioral context (e.g., auth needs, side effects), usage guidelines, and doesn't compensate for the absence of structured fields, leaving significant gaps for an AI agent.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so the schema fully documents all 7 parameters with descriptions and enums. The description adds no additional meaning beyond implying 'properties' updates, aligning with the baseline score when schema does the heavy lifting.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the verb ('Update') and resource ('Zendesk ticket's properties'), making the purpose unambiguous. However, it doesn't differentiate from sibling tools like 'zendesk_create_ticket' or 'zendesk_get_ticket' beyond the basic action, missing explicit distinction.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance is provided on when to use this tool versus alternatives. It doesn't mention prerequisites (e.g., needing a ticket ID), exclusions, or comparisons to siblings like 'zendesk_add_private_note' for adding notes versus updating properties.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

Tool Schema Changelog

Recent tool additions, removals, and schema changes observed during successful MCP inspections. Dates show when Glama detected each change.

  1. 7 tool updatesv1.0.0
    • First observedzendesk_add_private_note
    • First observedzendesk_add_public_note
    • First observedzendesk_create_ticket
    • First observedzendesk_get_ticket
    • First observedzendesk_get_ticket_details
    • First observedzendesk_search
    • First observedzendesk_update_ticket

TDQS

B3.3/5.0
Disambiguation3/5

Most tools have distinct purposes, but there is notable overlap between 'zendesk_get_ticket' and 'zendesk_get_ticket_details'β€”both retrieve ticket information, which could confuse agents about which to use for basic vs. detailed data. The other tools are clearly differentiated by their actions (create, update, search, add notes).

Naming Consistency5/5

All tool names follow a consistent 'zendesk_verb_noun' pattern with snake_case, using clear verbs like 'add', 'create', 'get', 'search', and 'update'. This predictability makes it easy for agents to understand and navigate the toolset.

Tool Count5/5

With 7 tools, the server is well-scoped for managing Zendesk tickets, covering core operations like create, read, update, search, and adding notes. This count is appropriate, avoiding bloat while providing essential functionality for the domain.

Completeness4/5

The toolset covers key CRUD and lifecycle aspects for Zendesk tickets, including creation, retrieval, updating, searching, and adding notes. A minor gap is the lack of a tool to delete tickets, but this is often intentional in support systems, and agents can work around it.

Maintenance

ActivityInactive
ResponsivenessSyncing

Resources

Unclaimed servers have limited discoverability.

Looking for Admin?

If you are the server author, to access and configure the admin panel.

Related MCP Connectors

Related MCP Servers

  • A
    license
    Not graded
    quality
    B
    maintenance
    This server provides a comprehensive integration with Zendesk. Retrieving and managing tickets and comments. Ticket analyzes and response drafting. Access to help center articles as knowledge base.
    115
    Apache 2.0
  • F
    license
    C
    quality
    D
    maintenance
    A comprehensive server that allows users to interact with the Zendesk API, providing tools and resources for managing Zendesk Support, Talk, Chat, and Guide products including tickets, users, organizations, and more.
    49
    14
    -
  • A
    license
    Not graded
    quality
    C
    maintenance
    Enables AI assistants to search tickets, manage tags, create tickets, inspect automations, and more in Zendesk.
    MIT

Latest Blog Posts

MCP directory API

We provide all the information about MCP servers via our MCP API.

curl -X GET 'https://glama.ai/api/mcp/v1/servers/koundinya/zd-mcp-server'

If you have feedback or need assistance with the MCP directory API, please join our Discord server