Get ticket
zendesk_get_ticketFetch a single ticket by id. Zendesk REST: GET /tickets/{id}.json.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| id | Yes | Numeric ticket id (required). |
zendesk_get_ticketFetch a single ticket by id. Zendesk REST: GET /tickets/{id}.json.
| Name | Required | Description | Default |
|---|---|---|---|
| id | Yes | Numeric ticket id (required). |
Changes observed during successful MCP inspections. Dates show when Glama detected each change.
Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?
Annotations already declare readOnlyHint=true, so the safety profile is known. The description adds the REST GET method and the endpoint, but no deeper behavioral details beyond the annotation.
Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.
Is the description appropriately sized, front-loaded, and free of redundancy?
Two concise sentences with no filler; front-loaded with the core action and resource.
Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.
Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?
For a simple single-parameter fetch tool with read-only annotation, the description sufficiently covers purpose and endpoint. It does not describe the response format, but the absence of an output schema and the simplicity of the operation make this acceptable.
Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.
Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?
Schema coverage is 100% for the id parameter, and the schema already describes it as a numeric ticket id. The description's REST path confirms the id's role as a path parameter, adding minimal extra meaning.
Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.
Does the description clearly state what the tool does and how it differs from similar tools?
The description uses a specific verb ('Fetch'), names the resource ('single ticket by id'), and includes the REST endpoint, clearly distinguishing it from sibling tools like list_tickets or get_ticket_metrics.
Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.
Does the description explain when to use this tool, when not to, or what alternatives exist?
The description clearly indicates the use case (fetch one ticket by id) but does not explicitly contrast it with alternatives like list_tickets. It provides clear context without exclusions.
Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.
Add one secure layer between your agents and this server.
Most tools have distinct purposes, but zendesk_search_users overlaps with zendesk_search (which can search users with type:user), and zendesk_update_ticket can also add a comment, overlapping with zendesk_add_ticket_comment. These create minor ambiguity but are clarified by descriptions.
All tools use a consistent 'zendesk_' prefix and snake_case, but naming patterns deviate slightly: zendesk_current_user lacks a 'get_' verb, and zendesk_execute_view uses 'execute' instead of 'list' or 'get'. Overall, the conventions are mostly uniform and readable.
19 tools is on the higher end but each corresponds to a distinct Zendesk API endpoint or operation. The count is well-scoped for a server covering tickets, users, organizations, views, macros, and satisfaction ratings, without excessive redundancy.
The ticket lifecycle is well covered (create, get, update, comment, list, search, metrics, views), and listing entities like orgs, groups, macros, and fields is supported. Minor gaps exist for user/organization updates and a plain list_users tool, but these are not critical for core support workflows.