Skip to main content
Glama

get_ticket

Get support ticket status and details

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
ticket_idYesTicket ID to retrieve

Schema Changelog

Changes observed during successful MCP inspections. Dates show when Glama detected each change.

  1. First observed

TDQS

B3.3/5.0
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations provided, the description carries the full burden of behavioral disclosure. It only states that it retrieves status and details, but does not disclose whether any side effects occur, whether authentication is required, or what happens on a non-existent ticket. There is no mention of read-only nature or error handling.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, front-loaded sentence that precisely states the tool's purpose without any fluff or repetition of the schema. It is concise and every word adds value.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple get-by-id tool with one parameter and no output schema, the description is minimally viable, but it lacks detail about what 'details' includes or the return format. It also does not mention error behavior. Given the low complexity, the gaps are acceptable but not ignored.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The input schema fully documents the single parameter 'ticket_id' with a description, giving 100% schema coverage. The tool description does not add any additional meaning about the parameter, so the baseline score of 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description uses a specific verb 'Get' with a clear resource 'support ticket' and specifies the output as 'status and details', which distinguishes it from the sibling 'create_ticket' tool. This is a clear and non-redundant statement of the tool's function.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description gives no explicit guidance on when to use this tool or what alternatives exist. It does not mention scenarios like 'when you need to look up an existing ticket' or differentiate from 'create_ticket'. The usage is only implied by the verb 'Get'.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

Try in Browser

Glama MCP Gateway

Add one secure layer between your agents and this server.

TDQS

B3.2/5.0
Disambiguation4/5

Most tools target distinct resources and actions. The only potential confusion is between approve_job and complete_deal, both releasing payments, but descriptions clearly differentiate job vs deal contexts. Overall, tools are well-separated.

Naming Consistency4/5

Almost all tools follow a consistent verb_noun pattern (create_, get_, list_, etc.). The only outlier is network_stats, which lacks a verb, but this is a minor deviation from an otherwise uniform convention.

Tool Count2/5

With 29 tools, the set exceeds the 25-tool threshold for a well-scoped server. While the platform covers many domains (jobs, payments, trust, identity, campaigns, tickets), the high count feels heavy and could benefit from consolidation or clearer separation into sub-modules.

Completeness3/5

Core job and stake lifecycles are fully covered, but tickets and campaigns only support create/list/get with no update, delete, or close operations. Payment also lacks a direct send/unified transfer option. These gaps are notable but workarounds exist via deals and top-up links.

Resources