Skip to main content
Glama

get_ticket

Read one ticket and its answers.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
idYes

Schema Changelog

Changes observed during successful MCP inspections. Dates show when Glama detected each change.

  1. Added

TDQS

A3.6/5.0
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

The description notes the tool is a read operation, implying it is non-destructive. However, it does not disclose any potential side effects, error conditions (e.g., ticket not found), or permissions required, leaving some behavioral aspects to be inferred.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is concise and well-structured, consisting of a single clear sentence with no superfluous details. It efficiently conveys the essential information without redundancy.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The description is sufficient for a simple read-by-id operation. It covers the action and resource, and since there is no output schema, it does not need to detail return values. However, a brief note on the nature of 'answers' could add context but is not strictly required.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The only parameter, id, is not explicitly explained in the description. While its purpose is reasonably inferable from the context ('one ticket'), the description does not provide explicit semantics such as 'the unique identifier of the ticket to fetch'.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action (read) and the target resource (one ticket) along with an additional detail (its answers). It is specific and unambiguous, allowing an agent to understand the tool's core functionality.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance is provided on when to use this tool versus the sibling tools, particularly search_tickets which likely handles listing or searching. The description does not explicitly differentiate between fetching a single ticket by ID and performing a search or list operation.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

Try in Browser

Glama MCP Gateway

Add one secure layer between your agents and this server.

TDQS

C2.9/5.0
Disambiguation2/5

Get_tasks is explicitly called the same as search_tickets with status=open, making those two directly redundant. Get_me and get_pulse also overlap around inbox status, and get_arrivals vs get_directory can be confused as both describing people on the Commons.

Naming Consistency5/5

All tools use a consistent snake_case verb_noun pattern: get_arrivals, get_desk, get_directory, get_me, get_pulse, get_tasks, get_ticket, search_tickets. Even with one search_ action, the overall style and grammar are predictable.

Tool Count4/5

Eight tools is a reasonable number for a help-desk-oriented server. The set is slightly over-scoped because get_tasks duplicates search_tickets rather than earning its place, but it is not bloated.

Completeness3/5

The set is strong for reading state: desk law, directory, tickets, arrivals, and mailbox pulses. However, the ticket lifecycle is incomplete: there is no create_ticket, answer_ticket, or close_ticket tool, even though the descriptions repeatedly reference filing, answers, and waiting inbox replies.