Skip to main content
Glama

schedule_appointment

Destructive

Availability lookup, hold, confirm, reschedule, or cancel appointments with an SMB. Routes through the SMB's native booking system if available, falls back to voice AI or web form.

EXAMPLE USER QUERIES THAT MATCH THIS TOOL: user: "Book the haircut for next Tuesday at 3pm" -> call schedule_appointment({"smb_id": "smb_imp_abc", "action": "book", "service": "haircut"}) user: "Cancel my Friday appointment at smb_xyz" -> call schedule_appointment({"smb_id": "smb_xyz", "action": "cancel"}) user: "Reschedule my dental cleaning to next week" -> call schedule_appointment({"smb_id": "smb_imp_xyz", "action": "reschedule"})

WHEN TO USE: Use when an agent needs to book, reschedule, or cancel a specific appointment with a specific SMB. Requires a verified smb_id. WHEN NOT TO USE: Do not use for bulk scheduling. Do not use without a verified SMB — call find_business and verify_business first if needed. COST: from $0.15 per_call_variable (see preview_cost for exact) LATENCY: ~5000ms EXECUTION: async_by_default (use get_outcome to retrieve result)

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
notesNo
actionYes
smb_idYes
serviceNo
customerNo
requested_timeNo
idempotency_keyNoOptional client-supplied key for safe retries. Replaying the same key within 24h returns the original receipt - the operation is NOT re-executed and NOT re-charged.
existing_appointment_idNoRequired for reschedule/cancel

Schema Changelog

Changes observed during successful MCP inspections. Dates show when Glama detected each change.

  1. First observed

TDQS

A4.1/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With annotations already marking this as readOnlyHint=false, destructiveHint=true, and idempotentHint=false, the description still adds valuable behavioral context: routing fallback (native booking -> voice AI/web form), async execution via get_outcome, and cost/latency estimates. It does not explain hold/confirm semantics or side-effect boundaries, so a small gap remains.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is longer than average but well-structured with headings such as WHEN TO USE, COST, LATENCY, and EXECUTION, and the purpose is front-loaded. Some repetition of 'book/reschedule/cancel' exists across the opening, examples, and usage rules, but the content remains scannable and useful.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the tool's complexity (8 parameters, nested objects, no output schema), the description provides necessary routing, cost, latency, and async guidance, but it lacks parameter-level detail and does not explain what get_outcome returns. Since no output schema exists, the missing return-value information is a meaningful gap.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters2/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is only 25%, so the description must compensate, but it only illustrates smb_id, action, and service. The example calls omit required or semantically important fields: a 'cancel' example has no existing_appointment_id, and a time-based booking example has no requested_time, which weakens the tool's value as parameter documentation.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description opens with a concrete verb set and resource: 'Availability lookup, hold, confirm, reschedule, or cancel appointments with an SMB.' It is not a tautology, and it distinguishes itself from siblings such as find_business, verify_business, and get_outcome by stating its role in the booking workflow and pointing to those tools where relevant.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines5/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

It provides explicit WHEN TO USE and WHEN NOT TO USE guidance, including the requirement for a verified smb_id and the instruction to call find_business and verify_business first if needed. It also tells the agent to use preview_cost for exact pricing and get_outcome for async results, making routing decisions clear.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

Try in Browser

Glama MCP Gateway

Add one secure layer between your agents and this server.

TDQS

A4.4/5.0
Disambiguation5/5

Each tool maps to a distinct stage or concern: link preflight vs import, business discovery vs verification, scheduling, async status/outcome, cost preview, and health. The closest pair (check_booking_link and import_booking_url) is explicitly differentiated as a free guard vs actual registration.

Naming Consistency4/5

Nearly all tools follow a consistent verb_noun snake_case pattern such as find_business, verify_business, schedule_appointment, and get_status. The only real deviation is self_test, which is a standard health-check name but not verb_noun.

Tool Count5/5

Nine tools is well-scoped for an appointment-booking service that also needs async operation tracking, cost estimation, and health checks. Each tool has a clear role and none feel redundant or tacked on.

Completeness4/5

The toolset covers the main lifecycle: find or import an SMB, verify it, schedule/cancel/reschedule, poll status, retrieve outcomes, and preview costs. Minor gaps exist—send_message and capture_lead are referenced as downstream operations but not exposed, and there is no direct tool for listing supported platforms.